Monday 15 November 2010

bi publisher desktop won’t install

I’m running windows 7 virtual on OVM with office 2010.  Have E1 fat boy and oracle 11G client.  I’m using this machine for some BIP prototype work – cool.

But, I keep getting:

image

“Template Builder Installer failed": Unexpected Error”

People are putting all sorts of stuff on forums that look like pot shots.  “Try uninstall and install again” – huh??? Call me Mr. Crazy trousers, but computers generally do the same thing given the same input.

How about I find some log files and go from there.

C:\Users\ShannonM\AppData\Local\Temp has TemplateBuilderInstaller.log – WOW!  direct hit.

This has:

Word process check start
Error No.: 339
Description: Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: a file is missing or invalid

WOW again, direct hit.

I need to install this file, mscomctl.ocx does not exist on my machine

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=25437d98-51d0-41c1-bb14-64662f5f62fe&displaylang=en

913Kb file above, install it.  You can install this on 64 windows.

image

Yeah baby!

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Hmm, we’ll see

Right…  That did not work, even when I tried the repair…  Damn!

I tried a few other things, and then..

http://www.ascentive.com/support/new/support_dll.phtml?dllname=MSCOMCTL.OCX

Downloaded this file (the file only)

regsvr32 full path to mscomctl.ocx

restart the installation!

5 comments:

Anonymous said...

Hello Shannon

Your solution was the only one that i can find for my Windows 7 w BI Publisher.

I have followed your instructions and got it to work !!!!!

The only thing that I want to add for the next person is that i did these two things:

1) Download MSCOMCTL.OCX to c:\Windows\SysWOW64
2) Run C:\Windows\SysWOW64\regsvr32.exe MSCOMCTL.OCX

I had refered to this link for more explanation of regsvr32.exe from MS.
http://support.microsoft.com/kb/249873

Again, Shannon, I wish you the best for the generousity of helping us.

One more happy man on earth! :)

Anonymous said...

Hi-
I am trying to install BI Publisher on Windows 7 64Bit desktop.

OS: Windows 7 Professional 64bit
BIP Version: bipublisher_windows_x86_101341.zip
VMWare Workstation Version: 7.1.0
JDK Version: 6_21 (both 64 and 32 bit versions are installed)
Oracle DB: OracleXE

When I run setup.exe it stops working and your forced to select close.

Using paramFile: C:\BIPublisher\bipublisher_windows_x86_101341\Windows\Oracle_Business_Intelligence_Publisher_Standalone\install\oraparam.ini
Checking installer requirements...
Checking operating system version: must be 4.0, 5.0, 5.1, 5.2 or 6.0. Actual 5.1
Passed
Checking monitor: must be configured to display at least 256 colors. Actual 4294967296 Passed
Checking Temp space: must be greater than 500 MB. Actual 25444 MB Passed
Checking swap space: must be greater than 500 MB. Actual 1999546068MB Passed
All installer requirements met.

The MSDos window then says "...please wait" and then a windows message comes up saying:

"Setup.exe has stopped working"

Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_unknown
Application Version: 0.0.0.0
Application Timestamp: 459bb902
Fault Module Name: StackHash_cb5a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00002022
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cb5a
Additional Information 2: cb5adf8f5bac4bc39db6c83fb76b8021
Additional Information 3: b629
Additional Information 4: b6294e8956d765fe790565edb94347ea

Any ideas?


Unknown said...

Hi Shannon,

Thanks for the post, it really saved a lot of time for me and also taught me where to look for installation errors!!!

Thanks a lot :)

Anonymous said...

Thanks Shannon, great work. I was trying since morning to install the Oracle BI Desktop. And your blog help a lot..

Thank you so much....

Anonymous said...

super thanks! you guy's/gal's are lifesavers <:-p