cannot start windoze SM agent

 

Getting error starting the SM agent using “startAgent” or using the services app snap in.

It’m bombing out immediately, nothing in logs.

C:\jde_home\SCFHA\bin>startAgent
The service is not responding to the control function.

More help is available by typing NET HELPMSG 2186.

 

A similar unhelpful message when using the service start.

error 1053: the service did not respond to start or control request in a timely fashion.

I notice some strange characters around the start command…

C:\jde_home\SCFHA\bin\scfagent_64.exe Ҩ]//RS//SCFAGENT2

I then went sniffing around to see how the service was installed

C:\jde_home\SCFMC\bin\installAgentService.cmd

@echo off
SET CUR_DIR=%cd%
cd /d "%~dp0.."
SET JDE_HOME=%cd%
cd /d "%CUR_DIR%"

SET JAVA_HOME=%JDE_HOME%\jdk\jre

CALL %JDE_HOME%\bin\bitness-checker.bat > %JDE_HOME%\bin\bits
set /p BITS=<%JDE_HOME%\bin\bits

if %BITS%==64 GOTO do64

:do32
%JDE_HOME%\bin\scfagent.exe "//IS//SCFAGENT2" "--Description=SM Management Agent" "--DisplayName=SM Management Agent [%JDE_HOME%]" --Startup=auto --StartMode=exe "--StartImage=%JAVA_HOME%\bin\java.exe" "--StartParams=-Xrs;-classpath;%JDE_HOME%\lib\scfagent.jar;com.jdedwards.mgmt.agent.Launcher" "--LogPath=%JDE_HOME%\logs" --LogPrefix=installAgentService.log --LogLevel=DEBUG "--StdOutput=%JDE_HOME%\logs\stdout.log" "--StdError=%JDE_HOME%\logs\stderr.log"

GOTO EOF

:do64
%JDE_HOME%\bin\scfagent_64.exe "//IS//SCFAGENT2" "--Description=SM Management Agent" "--DisplayName=SM Management Agent [%JDE_HOME%]" --Startup=auto --StartMode=exe "--StartImage=%JAVA_HOME%\bin\java.exe" "--StartParams=-Xrs;-classpath;%JDE_HOME%\lib\scfagent.jar;com.jdedwards.mgmt.agent.Launcher" "--LogPath=%JDE_HOME%\logs" --LogPrefix=installAgentService.log --LogLevel=DEBUG "--StdOutput=%JDE_HOME%\logs\stdout.log" "--StdError=%JDE_HOME%\logs\stderr.log"

:EOF

Note that it looks normal here, I tried removing “, did not work.

regedit – to see the service definition.

remove the dodgy characters out of the path

A couple of starts later, and we were off!

I tried 100 different security things before I was able to fix this, what a pain!